Terms of Service

Lyvo is a daily operations management platform designed for independent cafés, bakeries, and similar food service businesses. The Service enables users to manage compliance logs, shift checklists, temperature monitoring, staff records, delivery checks, production logs, and related operational data.

We aim to make the Service available 24 hours a day, 7 days a week. We do not guarantee uninterrupted access and may suspend the Service for maintenance, updates, or reasons beyond our control. We will endeavour to give advance notice of planned maintenance.

We continuously develop and improve Lyvo. We reserve the right to add, modify, or remove features at any time. We will notify you of significant changes that materially affect your use of the Service with reasonable advance notice where possible.

To use Lyvo you must create an account by providing accurate, current, and complete information. You must keep your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@lyvo.app if you suspect any unauthorised access to your account.

The account holder (‘Admin’) has full control over the account, including the ability to add staff users, manage locations, and manage the subscription. Admins are responsible for the actions of all users they add to the account.

Each subscription covers one business entity. If you operate multiple legal entities, each requires a separate account unless agreed otherwise in writing with Lyvo.

Lyvo is offered on a subscription basis. Current pricing is displayed at lyvo.app/pricing. Subscriptions are charged per location per month. The number of active locations determines your monthly fee.

We may offer a free trial period. At the end of the trial, you must provide payment details to continue using the Service. If you do not provide payment details, your account will be suspended.

Subscriptions are billed monthly or annually in advance, depending on your chosen plan. Payment is processed by Stripe. By providing payment details, you authorise Lyvo to charge your payment method automatically on each billing cycle.

We reserve the right to change our pricing. We will give you at least 30 days’ notice of any price increase by email. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

Subscription fees are non-refundable except where required by applicable law or at our sole discretion. If you cancel mid-cycle, you will retain access until the end of the paid period.

If payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 14 days, we reserve the right to suspend your account until payment is made.

You may use the Service only for lawful business purposes in connection with operating your food service business. You agree to use the Service in compliance with all applicable laws and regulations.

You must not:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorised access to any part of the Service or its underlying systems
• Introduce malware, viruses, or any malicious code
• Reverse engineer, decompile, or disassemble the Service
• Resell, sublicense, or provide access to the Service to third parties without our written consent
• Use the Service in a way that could damage, disable, or impair its performance
• Scrape, crawl, or extract data from the Service using automated means
• Submit false or misleading operational data that misrepresents your compliance status

All operational data you enter into Lyvo remains yours. We do not claim ownership of your data.

By using the Service, you grant Lyvo a limited, non-exclusive licence to store, process, and display your data solely for the purpose of providing the Service to you. We do not use your operational data for any other purpose without your consent.

You may export your data at any time from within the platform. We support export in PDF and CSV formats for all compliance logs and reports.

Subscription cancellation does not itself erase your account. You can request an export or account erasure through LYVO. Once an erasure request is recorded, access is disabled and the scheduled deletion process starts after 30 days, subject to documented legal holds and restricted records needed for accounting or outstanding obligations. The Privacy Policy explains the separate retention rules for referrals and shared recognition.

You are responsible for the accuracy of data entered into the platform. Lyvo does not verify the accuracy of operational logs. Using Lyvo does not guarantee compliance with food safety regulations — you remain responsible for ensuring your business meets all applicable legal requirements.

The Lyvo platform, including its design, software, features, branding, and documentation, is owned by Lyvo Ltd and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms transfers ownership of our intellectual property to you.

If you provide suggestions, ideas, or feedback about the Service, you grant us the right to use that feedback without restriction or compensation to you.

Lyvo is a tool to help you manage and record your operational compliance activities. Use of Lyvo does not guarantee that your business will pass food safety inspections or comply with all applicable regulations. You remain solely responsible for your regulatory compliance.

The Service is provided on an ‘as is’ and ‘as available’ basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

The Service integrates with third-party services including Stripe, Twilio, and others. We are not responsible for the performance, availability, or policies of these third-party services.

These Terms remain in effect for as long as you have an active Lyvo account.

You may cancel your subscription at any time through your account settings at lyvo.app/settings or by contacting hello@lyvo.app. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your account immediately if: (a) you breach these Terms; (b) you fail to pay amounts due after a 14-day notice period; (c) we are required to do so by law; or (d) we determine that your use poses a security risk.

Upon termination, your right to access the Service ceases immediately. Sections 6, 7, 8, 9, 10, 11, and 14 survive termination.