Privacy Policy

When you create a Lyvo account we collect:

• Full name
• Email address
• Business name and location(s)
• Billing address
• Password (stored encrypted — we never store plain text passwords)
• Google account information if you use Google Sign-In

Data entered by you or your staff while using the platform:

• Temperature logs, cleaning records, oil quality readings
• Opening, mid-shift, and closing checklist completions
• Delivery acceptance and rejection records
• Pest control inspection records
• Accident and incident reports
• Production logs including baked goods and wastage figures
• Staff names and job roles as entered by the account holder
• Staff certificate types and expiry dates

Automatically collected when you use the platform:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Login timestamps and session data
• Error logs

If you contact us or use our messaging features:

• Email correspondence with our support team
• Phone number if provided for RCS or SMS notifications
• RCS and SMS message delivery receipts

Subscription payments are processed by Stripe. We do not store your full card number or CVV. We retain billing details, provider references and invoice, payment and refund records needed to administer subscriptions and reconcile partner commissions. Partners who receive commission separately provide payout details; these are encrypted and access is restricted to authorised finance administrators. Stripe’s privacy policy applies to payment data: stripe.com/privacy.

If you choose to connect your Uber Eats store or your Deliveroo restaurant to Lyvo, the platform shares the following with us. For Uber Eats you approve this on Uber’s own sign-in page; for Deliveroo the restaurant is connected to Lyvo through Deliveroo.

• The store or restaurant's name, address and platform identifier, so you can choose which of your Lyvo shops it belongs to
• The menu: item and add-on names, identifiers (such as product codes) and prices
• The orders: order number, time and status, and the items and add-ons sold with their quantities and prices
• Notifications the platform sends about those orders and about the connection

We do not keep the customer’s name, phone number, delivery address, loyalty details or order notes from these orders, even when the platform includes them. Your Uber sign-in is used once, to list your stores, and is not kept. We use this data only to record your sales, reduce your stock and show your reports. Lyvo does not accept, reject, change or cancel orders, and does not change your menu, prices, availability or store. Order records are deleted automatically about 13 months after we receive them, and the platforms’ notifications after 90 days; the sales already recorded in your account stay with your other sales records. All of it is deleted when your account is deleted. You can disconnect an Uber Eats store at any time from Settings › Business in Lyvo or remove Lyvo’s access in Uber Eats Manager; to disconnect a Deliveroo restaurant, contact us or Deliveroo. Each platform’s own privacy notice applies to the data it holds: uber.com/legal and deliveroo.co.uk/privacy.

• Creating and managing your account
• Processing and storing your operational logs
• Generating compliance reports and audit trails
• Sending operational alerts (temperature warnings, missed tasks, certificate expiry reminders)
• Processing subscription payments
• Enabling multi-location management

• Analysing usage patterns to identify features that need improvement
• Diagnosing technical issues from error logs
• Understanding which modules are most and least used

• Sending transactional messages (receipts, account confirmations, password resets)
• Operational alerts via RCS, SMS or email based on your notification preferences
• Product updates and feature announcements (you can opt out at any time)
• Responding to support requests

• Complying with applicable law, regulation, or legal process
• Responding to lawful requests from public authorities
• Protecting the rights, property, or safety of Lyvo, our users, or others

We do not sell, rent, or trade your personal data to any third party for marketing purposes, ever.

We share data with trusted third-party providers who process it on our behalf under strict data processing agreements:

• Stripe — payment processing
• Twilio — RCS and SMS delivery
• MongoDB Atlas — database hosting
• Cloudflare — security and content delivery
• Clerk — authentication and user management

We may disclose your data if required by law, court order, or governmental authority, or where necessary to protect the rights and safety of Lyvo or others.

If Lyvo is acquired by or merged with another company, your data may be transferred as part of that transaction. We will notify affected users in advance.

When you connect Uber Eats or Deliveroo, we exchange data with Uber Technologies, Inc. and Roofoods Ltd (Deliveroo) and their affiliates only as described in section 2.6. For Uber Eats we tell Uber which of your stores Lyvo reads, and stop when you disconnect. For Deliveroo we confirm to Deliveroo that each accepted order reached Lyvo (a receipt that does not change the order). We do not send either platform any of your other Lyvo data.